Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects information about you when you visit our website at meal-modpizza.digital, use our online ordering platform, participate in our loyalty programs, or otherwise interact with our services (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out in this policy, please discontinue use of our Services immediately. Your continued use of our website and services constitutes your acceptance of this Privacy Policy and any updates we may make to it from time to time.

This Privacy Policy applies to all users located in the United States. Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy laws. California residents are encouraged to review the dedicated California Privacy Rights section of this policy for additional rights and disclosures.

1. Information We Collect

We collect various types of information in connection with the Services we provide. This information falls into several categories: information you provide directly to us, information collected automatically when you use our Services, and information obtained from third-party sources.

1.1 Personal Information You Provide Directly

When you register for an account, place an order, participate in promotions, contact our customer support team, or otherwise voluntarily interact with our Services, you may provide us with the following categories of personal information:

• Identity Information: Your full name, username or display name, date of birth, and gender (where voluntarily provided).
• Contact Information: Your email address, mailing address, billing address, and telephone number.
• Account Credentials: Your password, security questions, and other authentication information used to secure your account.
• Payment and Financial Information: Credit card numbers, debit card details, billing information, and other payment method details necessary to process your transactions. Please note that payment card information is processed by our secure third-party payment processors and is not stored in its entirety on our servers.
• Order and Transaction Information: Details about the food items you order, order history, delivery preferences, special instructions, and records of your transactions with us.
• Loyalty and Rewards Information: Information related to your participation in our loyalty program, points balance, rewards redemption history, and related preferences.
• Communication Content: Messages, feedback, reviews, survey responses, and other content you submit when contacting us or participating in user-generated content features.
• Dietary Preferences and Restrictions: Food preferences, dietary restrictions, allergen information, and similar details you choose to provide to personalize your experience.
• Marketing Preferences: Your preferences for receiving marketing communications and the types of content you wish to receive from us.

1.2 Information Collected Automatically

When you visit our website at meal-modpizza.digital or use our mobile applications, we automatically collect certain information about your device and your interactions with our Services, including:

• Usage Data: Pages visited, links clicked, time spent on pages, navigation paths, search queries entered, features used, and actions taken within our Services.
• Device Information: Device type, operating system and version, browser type and version, device identifiers (such as mobile advertising identifiers), screen resolution, language settings, and time zone.
• Network and Connection Information: IP address, internet service provider, referring URL, exit URL, and network connection type.
• Location Information: General geographic location derived from your IP address or, with your explicit permission, precise geolocation data from your device's GPS to facilitate delivery services and show nearby restaurant locations.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies as described in Section 7 of this policy.
• Log Data: Server log files recording your interactions with our Services, including timestamps, error logs, and diagnostic information.

1.3 Information from Third-Party Sources

We may also receive information about you from third-party sources, which we may combine with information we collect directly. These sources include:

• Social Media Platforms: If you connect your social media account (such as Facebook, Google, or Apple) to our Services or log in using social media single sign-on features, we may receive certain profile information from those platforms consistent with your privacy settings on those platforms.
• Marketing Partners and Data Brokers: We may receive supplemental information about you from third-party marketing partners or data enhancement services to improve the accuracy of our records and enhance our marketing efforts.
• Delivery and Logistics Partners: When you order delivery through third-party platforms or our delivery partners, we may receive information necessary to fulfill and track your order.
• Payment Processors: Our payment processors may provide us with certain transaction verification and fraud prevention information.
• Analytics Providers: We may receive aggregated and anonymized analytical information from third-party analytics providers to better understand usage patterns and improve our Services.

2. How We Use Your Information

We use the personal information we collect for various purposes connected to the operation and improvement of our Services. The specific purposes for which we process your information include:

2.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery and pick-up services.
• Creating and managing your account, including authenticating your identity when you log in.
• Processing payments and handling billing inquiries, refunds, and transaction disputes.
• Providing customer support and responding to your questions, complaints, and feedback.
• Managing your participation in our loyalty and rewards programs.
• Personalizing your experience, including remembering your preferences and dietary restrictions.
• Sending transactional communications such as order confirmations, receipts, and delivery updates.

2.2 Analytics and Service Improvement

• Analyzing how users interact with our Services to identify areas for improvement and optimize user experience.
• Conducting internal research and development to enhance our menu offerings, website functionality, and mobile applications.
• Monitoring and improving website performance, reliability, and security.
• Generating aggregated, de-identified analytics reports to understand trends and usage patterns.
• Testing new features, products, and promotions before broader deployment.

2.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers about our products and services, subject to your communication preferences.
• Displaying personalized advertisements on our website, mobile applications, and on third-party platforms based on your interests and usage patterns.
• Conducting surveys, contests, sweepstakes, and other promotional activities.
• Notifying you about new menu items, limited-time offers, and restaurant openings in your area.
• Retargeting campaigns that allow us to show you relevant advertising on third-party websites and platforms.

You have the right to opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email we send, updating your account preferences, or contacting us at [email protected].

2.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from law enforcement authorities, courts, and government agencies.
• Protecting the safety, security, and integrity of our Services, our employees, and our users.
• Detecting, preventing, and investigating fraud, abuse, security incidents, and other potentially illegal activities.
• Enforcing our Terms of Service and other policies.
• Establishing, exercising, or defending legal claims.

3. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes, except as may be defined under applicable law such as the CCPA/CPRA. However, we do share your information with certain third parties in the following circumstances:

3.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to: payment processing, order fulfillment, delivery logistics, cloud hosting and data storage, email distribution, customer relationship management, analytics services, advertising technology, fraud prevention, and customer support. These service providers are granted access to your information only to the extent necessary to perform their designated services and are contractually obligated to maintain the confidentiality and security of your information.

3.2 Advertising and Analytics Partners

We work with advertising technology partners, including Google Analytics, Meta Pixel, and other digital advertising networks, to deliver targeted advertisements and analyze the effectiveness of our marketing campaigns. These partners may collect information through cookies and similar tracking technologies when you visit our website. We encourage you to review the privacy policies of these third parties for more information about their data practices.

3.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation, subpoena, court order, or legal process; (b) protect and defend our rights, property, or safety, or those of our users or the public; (c) prevent or investigate possible wrongdoing or illegal activity in connection with our Services; or (d) respond to a government or regulatory authority's request.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will endeavor to notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your prior, explicit consent to do so.

4. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard Transport Layer Security (TLS) encryption to protect data transmitted between your device and our servers. Sensitive information, including payment data, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who have a legitimate business need for such access. All authorized personnel are subject to confidentiality obligations.
• Payment Card Security: We comply with the Payment Card Industry Data Security Standards (PCI DSS) for the handling of payment card information. We work with PCI-compliant payment processors to ensure your financial data is handled securely.
• Network Security: We employ firewalls, intrusion detection systems, and other network security technologies to protect our infrastructure from unauthorized access and cyber threats.
• Regular Security Assessments: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident involving your personal information.

Despite our best efforts, no security measures are completely impenetrable. We cannot guarantee the absolute security of your personal information. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and notify affected individuals in accordance with applicable laws.

5. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with meaningful control over your data.

5.1 General Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format so that you can transfer it to another service provider.

5.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. To exercise this right, please click the "Do Not Sell or Share My Personal Information" link on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level of service quality, or suggest that you may receive a worse level of service for exercising your rights.

To submit a California privacy rights request, you may contact us at [email protected] or by writing to us at our mailing address. We will respond to verifiable consumer requests within 45 days, with the possibility of a 45-day extension where reasonably necessary. We may need to verify your identity before processing your request.

5.3 Exercising Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: meal-modpizza.digital

We will respond to your request within the timeframe required by applicable law. In some cases, we may need to verify your identity before fulfilling your request to protect the security of your account. We reserve the right to deny requests that are manifestly unfounded, excessive, or repetitive.

6. Cookie Policy Summary

We use cookies and similar tracking technologies on our website meal-modpizza.digital to enhance your browsing experience, understand how our Services are used, and deliver relevant advertising. Below is a brief overview of our cookie practices. For more detailed information, please refer to our full Cookie Policy.

6.1 Types of Cookies We Use

6.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent banner when you first visit our website. You may also control cookies through your browser settings by adjusting preferences to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality and availability of certain features of our Services. For more information on managing cookies, please visit www.allaboutcookies.org.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide you with our Services, and to comply with our legal obligations. The specific retention periods we apply depend on the type of information and the purpose for which it is used.

When personal information is no longer required for the purposes for which it was collected and there is no legal basis for continued retention, we will securely delete, anonymize, or de-identify it in accordance with our data disposal procedures.

8. Children's Privacy

Our Services, including our website at meal-modpizza.digital, are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or process personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Individuals between the ages of 13 and 17 are permitted to use our Services only under the supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy on the minor's behalf.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to verify the situation and, where confirmed, delete such information from our systems without undue delay.

We encourage parents and guardians to monitor their children's online activities and to instruct them never to provide personal information on any website without parental permission.

9. International Data Transfers

Mod Pizza is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The United States may not have the same data protection laws as your home country. However, we take appropriate measures to ensure that any international transfers of your personal data are subject to adequate safeguards and that your information is treated securely and in accordance with this Privacy Policy. These measures may include:

• Contractual clauses and data processing agreements with our service providers that require them to protect personal information to the same standards required in the United States.
• Ensuring that international transfers are based on lawful transfer mechanisms recognized under applicable law.
• Conducting due diligence on third-party service providers to verify their compliance with applicable data protection requirements.

By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

10. Third-Party Links and Services

Our website and Services may contain links to third-party websites, services, and applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit. This Privacy Policy applies only to information collected through our Services at meal-modpizza.digital.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, and no uniform technological standard has been established, our Services do not currently respond to browser DNT signals. However, you may opt out of certain tracking activities, including behavioral advertising, through the mechanisms described in Section 6 (Cookie Policy) and Section 5 (Your Privacy Rights) of this policy.

California residents may also exercise their right to opt out of the "sharing" of personal information as defined under the CPRA by contacting us at [email protected].

12. FTC Act Compliance

We are committed to maintaining fair and transparent data practices in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to meet the standards established by the FTC, including:

• Providing clear and conspicuous notice of our privacy practices.
• Giving users meaningful choices about how their information is collected and used.
• Implementing reasonable security measures to protect consumer information.
• Ensuring that the data we collect is accurate and relevant to the purposes for which it is used.
• Providing users with access to their personal information and the ability to correct inaccuracies.

If you believe our privacy practices are unfair or deceptive, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so that we may address your concerns promptly and effectively. You may reach us using the contact information provided in Section 15 below.

If you are not satisfied with our response or believe that we are not complying with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority:

13.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection agency in the United States. You may file a complaint regarding our privacy practices at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357 (1-877-FTC-HELP)
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 California Privacy Protection Agency (CPPA)

If you are a California resident with concerns about our compliance with the CCPA/CPRA, you may contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Mail: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.3 State Attorneys General

Residents of other states may also have the right to file privacy complaints with their state attorney general's office. We encourage you to review the privacy laws applicable in your state and the resources available through your state's consumer protection office.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at meal-modpizza.digital with a revised "Last Updated" date.
• Sending you an email notification to the email address associated with your account (where applicable and where we have your email address on file).
• Displaying a prominent notice on our homepage or within our Services, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of our Services and contact us to close your account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, and a detailed description of your request or concern so that we can respond to you effectively. We will endeavor to respond to all privacy-related inquiries within 30 days of receipt.